Frequently Asked Questions

Q: How do I Create a New Login?

A: To start using our Internet ordering system right away, you need to create a new customer login. Once you have finished filling out your profile information, you can begin creating your own personal shopping list or place an order right away.

You can register directly with Cooke Stationery Company. Call Customer Service at 503-581-1404. If you are already a customer, call us about setting up your custom pricing and contracts online. If you don’t currently have an account with us, please feel free to call us during regular business hours so that we can set you up with additional online discounts and savings.

Q: What is your return policy?

A: If you’re not 100% satisfied with your purchase, you can return it for any reason at no charge. Your purchase must be returned within 30 days in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.

Q: How do I return a product?

A: Please fill out the form on our Start a Return Page to begin the return process.

Q: Where can I find a product not found on your website?

A: Please see our Need Help Finding a Product Page for help finding a product.

Q: How do I check the status of my order?

A: After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. If you’re logged in to our website, click on “Order Status” and select the appropriate order for tracking information. If we need your help to resolve any problems with your order, we’ll contact you by phone. If we can’t reach you right away, we’ll contact you by email.

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